Customer Centricity through Portfolio Management

Industry
Energy
Service
Portfolio Management

A digital subsidiary of a national energy leader aimed to establish a structured portfolio management across its product, service, project, and technology landscape.​

Existing pain points, portfolio landscapes and governance structures were analyzed together with the internal project team to assess the current portfolio landscape. Based on these insights, a realistic target state was defined, including clear priorities and transparent dependencies. Following this, the project design was developed in alignment with the organization’s readiness and culture to ensure successful implementation and foster acceptance.

During implementation a tailor-made portfolio structure was defined aiming to integrate existing processes and terminology to facilitate communication. Clear roles, decision forums, and steering dimensions were established to enable structured prioritization and strategic oversight within all four dimensions (product, service, project and technology). Communication and collaboration strategies were established to build early ownership and support long-term adoption across the organization

Result

A structured portfolio management with a clear governance was established, strengthening customer centricity across the product, service, project, and technology landscape.​

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